Return policy
1. Overview We aim to ensure all customers are satisfied with their purchases. This policy outlines your rights and our procedures for returns, refunds, and exchanges on stage lighting and sound equipment.
2. Your Consumer Rights Under the UK Consumer Rights Act 2015, you are entitled to goods that are of satisfactory quality, fit for purpose, and as described. If your item is faulty, damaged, or not as described, you may be eligible for a repair, replacement, or refund.
3. Change of Mind Returns We accept returns for unused items within 14 days of delivery, subject to the following conditions:
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Items must be unused, in original packaging, and in resalable condition
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All accessories, manuals, cables, and components must be included
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Proof of purchase is required
Please note:
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A restocking fee of up to 15% may apply
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Return shipping costs are the responsibility of the customer
4. Faulty or Damaged Items If your item arrives faulty or develops a fault within 30 days:
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Contact us immediately with details and, if possible, photos or videos
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We will arrange a repair, replacement, or full refund
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We will cover return shipping costs for confirmed faults
After 30 days, items are covered under manufacturer warranty where applicable.
5. Non-Returnable Items Due to the nature of professional equipment, the following items cannot be returned unless faulty:
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Custom-configured or special-order equipment
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Opened consumables (e.g., gels, lamps, batteries)
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Software, digital licenses, or firmware products
6. Testing & Usage We understand equipment may need to be tested. However, items showing signs of heavy use, installation, or wear (e.g., rigging marks, scratches, missing parts) may be refused or subject to deductions.
7. Return Process To initiate a return:
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Contact our support team with your order number
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Wait for return authorisation
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Securely package the item
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Send to the address provided
Unauthorised returns may not be accepted.
8. Refunds
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Approved refunds will be processed within 5–10 working days
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Refunds will be issued to the original payment method
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Original shipping charges are non-refundable unless the item is faulty
9. Exchanges We offer exchanges subject to stock availability. Price differences may apply.
10. Business Customers Returns from business customers may be subject to different terms and are handled on a case-by-case basis.
11. Contact Us For any return enquiries, please contact: AI Technical